Refund and Cancellation Policy
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CryptoVista fees, where offered, are for software access and services. CryptoVista is not an exchange or custodian; deposits, withdrawals and trade-execution fees at another provider are governed by that provider.
1. Check the purchase terms
The checkout or written offer describes the price, billing interval, renewal and any applicable trial or refund terms. Refunds are available where required by applicable law or a specific written offer. This page does not create a money-back guarantee or an automatic refund window not stated at purchase.
2. Cancel a subscription
Use the available billing portal to manage a subscription, or contact support if you cannot access it. Review the resulting confirmation and effective cancellation date. Whether access continues until the end of a billing period depends on the subscription’s displayed terms.
Closing an account, removing a Google connection or disconnecting an exchange is not a substitute for confirming subscription cancellation. Cancellation does not itself refund an earlier charge.
3. Request a billing review
Email bilalalam58@gmail.com with the account email, invoice or receipt identifier, approximate transaction date and a clear description of the issue. Examples include an apparent duplicate charge, access not delivered after payment or an unauthorized transaction. Do not send full card numbers, verification codes or online-banking credentials.
The team will review the transaction and applicable terms, request clarification where needed and communicate the outcome. A support request is not confirmation that a refund has been approved.
4. Approved refunds and consumer rights
An approved refund is handled through the payment processor and normally returns through the payment method supported for the original transaction. Posting time depends on the processor and financial institution; we do not promise a universal completion time. Mandatory consumer rights continue to apply.