Help and Support

1. I cannot sign in

Check the offered sign-in method and any error, verification or account-access message. Google sign-in requires selecting the intended Google account; CryptoVista authorization can still be required. For password access, use the Forgot password link in the application. Do not send a password or verification code to support.

2. A metric or chart is unavailable

Check the selected feature, asset, account, timeframe, observation time and coverage notice. A missing market, partial import or absent historical observation cannot be fixed by inserting a placeholder number. Report the exact context and error so the team can trace the real request.

3. Saved preferences or work are missing

Confirm that you are signed in to the intended account and check loading, save, sync and permission messages. Watchlist and Pinned Pages appear only when populated. If a workspace has a save conflict or local recovery draft, review it before replacing confirmed server data.

4. Portfolio or connection questions

Review the account scope and connection status. Read-only authorization is separate from history recording. Disconnect unused credentials and revoke the key at its provider. A recorded account-value curve requires saved valuations and does not reconstruct missing history.

5. Billing and privacy requests

• Refund and Cancellation Policy
• Data rights and deletion

6. Contact the team

Email bilalalam58@gmail.com with a clear subject, steps, context, time and a redacted screenshot if useful. Response time depends on the issue; an email link opens your mail application and does not by itself confirm receipt or resolution.

• Email support
• Security Reporting